Before investing in AI, make sure the business has a clear problem, reliable information, and someone responsible for the result. Readiness matters more than hype.
Choose One Clear Problem
Describe the task, who owns it, how often it happens, and what makes it frustrating. A specific problem is much easier to improve than a broad goal like “use more AI.”
Check Your Information
AI systems are only as useful as the instructions and source material behind them. Clean up the documents, FAQs, customer data, and processes the solution will rely on.
Plan for Adoption
Decide who will test the new workflow, how results will be reviewed, and how the team will learn it. A smaller system that people trust beats a powerful one nobody uses.
